Refund policy

 

 


RETURN POLICY

 

Thanks for shopping at NASH!
If you are not entirely satisfied with your purchase, we're here to help you.

We have a 14-day return policy, which means you have 14 days after receiving your item to return it. 

Items must be:

  • Unused, unworn + in the same condition received returned with original packaging
  • All swing tags, return tags + hygiene stickers with zip ties must be intact/not removed
  • Free of makeup, residue, washing fabric scents, perfumes etc
  • Without damages including damaged caused when trying on + alterations

To start a return, you can contact us at info@nashthelabel.com. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

EXCHANGES
 
Exchanges are currently not accepted. All ordered items will need to be returned and a new purchase made for the item you wish to replace it with.


PRE ORDERS

These items are handmade to order and can take approx 4-6 weeks to produce. Once orders have been placed, items/sizes can not be amended or cancelled. These items are non refundable as items have been specifically made to order however a store credit can be issued. Should you wish to cancel your order prior to shipping, a store credit will be issued for the value. Store credit will be valid for 6 months and will not be extended if you make a return.

 

REFUNDS

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your bank account (or original method of payment).You will receive the credit within 14 working days.